Shipping policy

DELIVERY AND SHIPPING POLICY
Last updated: 17 August 2026

1. PHYSICAL PRODUCTS
Printed textiles and accessories may be subject to made-to-order production and supply processes. Current production and estimated delivery information is shown on the product page or during ordering. Preparation and handover to the carrier may vary depending on the product and order volume.
Unless a shorter period is stipulated by applicable legislation, physical product orders are dispatched within the statutory maximum delivery period. If it becomes clear that an order cannot be fulfilled within this period, the customer will be informed and provided with the remedies available under applicable legislation.

2. SHIPPING AND ADDRESS DETAILS
Orders are sent to the delivery address provided when ordering. The customer is responsible for providing a correct and complete name, surname, telephone number and address. Tracking information, when available, may be shared by email, SMS or through the order page.
The carrier may be selected according to the delivery area and operational conditions. If the package is visibly damaged on delivery, we recommend asking the carrier to prepare a damage report where possible and keeping photographs of the product and packaging.

3. DIGITAL E-BOOK DELIVERY
E-books are not physically shipped. Once payment is approved, the digital file or download link is delivered electronically to the email address used for the order or to the customer account. With the consumer’s express consent, delivery of digital content may begin after the order is completed.
If the email does not arrive, please check the junk or spam folder and contact bulenttherapy@gmail.com with your order number. If the file is confirmed to be corrupted, incomplete or inaccessible, access will be restored or a solution in accordance with applicable legislation will be provided.

4. MISSING, INCORRECT OR DAMAGED DELIVERIES
If a product differs from the order, an item is missing, or there is a manufacturing or printing defect or transit damage, clear photographs of the product and packaging should be sent to bulenttherapy@gmail.com with the order number as soon as possible. Following assessment, information will be provided about free reproduction, replacement, a refund or another remedy in accordance with applicable legislation.

5. RETURN SHIPMENTS
Products should not be sent back without approval or written return instructions. The appropriate return address, contracted carrier and shipping method will be communicated in writing after the request is assessed. Further details are available in the Returns and Refund Policy.

6. CONTACT
Seller: Bülent Ece
Brand: bulenttherapy
Email: bulenttherapy@gmail.com
Phone: +90 530 731 93 78
Business Address: Cevizli Mah. Zuhal Cad. A Blok No: 46 İç Kapı No: 50 Maltepe / Istanbul, Türkiye