DISTANCE SALES AGREEMENT
Last updated: August 17, 2026
1. PARTIES
SELLER / SERVICE PROVIDER
Name Surname: Bülent Ece
Brand: bulenttherapy
Address: Cevizli Mah. Zuhal Cad. A Blok No: 46 İç Kapı No: 50 Maltepe / İstanbul
Phone: +90 530 731 93 78
Email: bulenttherapy@gmail.com
Website: https://shop.bulenttherapy.tr
BUYER
The consumer who enters their name, surname, delivery/invoice address, phone, and email information during the order.
2. SUBJECT OF THE AGREEMENT
This agreement regulates the sale, payment, and delivery of the physical product or digital content ordered by the BUYER from the SELLER's electronic store, as well as the rights and obligations of the parties, within the scope of Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, and relevant legislation.
3. PRE-INFORMATION AND ORDER DETAILS
The BUYER accepts that they have been informed about the basic characteristics of the product, the total price including taxes, payment method, delivery or performance method, shipping fee if any, right of withdrawal and its exceptions, and the seller's contact information before payment. The order summary, product page, pre-information form, and order confirmation are integral parts of this agreement.
4. PRODUCT, PRICE AND PAYMENT
The product, variant, quantity, personalization information, unit price, tax, shipping, and total amount subject to the order are shown in the order summary before payment. Payment is made through active payment institutions in the store. The order is not finalized until payment is completed.
5. DELIVERY OF PHYSICAL PRODUCTS
Physical products are delivered to the address specified by the BUYER during the order. Delivery times are stated on the product page and in the Delivery and Shipping Policy; in any case, the maximum legal periods apply. Delays arising from incorrect address or contact information are evaluated according to the specific case and applicable legislation.
6. DELIVERY OF DIGITAL CONTENT
E-books are not printed products and are delivered electronically. Explicit consent is obtained from the BUYER before payment to begin instant delivery of digital content before the withdrawal period expires. The BUYER accepts that the exception to the right of withdrawal in the relevant legislation will apply after giving this consent and delivery has begun. In case the file is corrupt, wrong, or inaccessible, the SELLER provides technical support, re-access, or another solution in accordance with the legislation.
7. RIGHT OF WITHDRAWAL
In distance sales that are not within the scope of an exception, the BUYER may exercise their right of withdrawal without giving any reason within 14 days from the date of receiving the product. The withdrawal notification must be sent in writing with the order number to bulenttherapy@gmail.com within the withdrawal period. In the exercise of the right of withdrawal, the provisions of the legislation regarding the decrease in value exceeding the usual use limits of the product apply.
8. EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal cannot be exercised in cases stipulated by applicable legislation. Specifically:
- Products specially prepared according to the BUYER's request or personal needs, with personalized names, titles, texts, logos, visuals or similar customizations,
- Services performed instantly in electronic environment,
- Intangible digital content whose delivery has begun before the expiry of the withdrawal period with the BUYER's explicit consent,
may be considered within the scope of the exception to the right of withdrawal when the conditions in the legislation are met.
Standard, non-personalized catalog products are not automatically excluded from the right of withdrawal merely because they are printed or made to order.
9. DEFECTIVE, WRONG OR MISSING PRODUCT
In case of manufacturing or printing error, wrong product/size/color shipment, transportation damage, or missing delivery, the BUYER must notify the SELLER with photos and order information within a reasonable time after delivery. The BUYER's elective rights under Law No. 6502 are reserved. These provisions do not limit statutory liability for defective goods.
10. RETURN PROCESS AND REFUND
For returns, the product should not be sent without the SELLER's written instructions. If the right of withdrawal is exercised properly, the collected amounts will be refunded within the period and method stipulated by the legislation, in a manner appropriate to the payment instrument. Account reflection times may vary depending on the bank or payment institution.
11. INTELLECTUAL PROPERTY AND DIGITAL USE
The purchased e-book is for personal use. It cannot be reproduced without permission, resold, shared with third parties, or published publicly. Intellectual property rights over physical product designs and store content belong to their respective right holders.
12. PERSONAL DATA
Personal data is processed in accordance with the Privacy Policy and relevant legislation for the purposes of establishing and performing the order, payment, delivery, customer support, legal obligations, and protecting rights.
13. DISPUTES
The laws of the Republic of Turkey shall apply to disputes. The BUYER may apply to the Consumer Arbitration Committee or Consumer Court at their place of residence or the place where the transaction was made, within the framework of the monetary limits and jurisdiction rules in force.
14. EFFECTIVENESS
The BUYER accepts the agreement by reading and approving the pre-information form and this agreement electronically before payment. The agreement comes into force when the order is received by the SELLER electronically and payment is completed. The provisions presented to the BUYER on the order date apply to the order.